I specifically got this product because I have a 12 year old cat who has become very picky with his water. He would sit and yowl before drinking out of her old water dish and then wouldn't drink very much of it. I set this up a week ago and I had it set up and running within about 10 minutes. I showed it to my cat and he immediately took a nice long drink from it and has been drinking much more than she normally does and she has completely stopped yowling before drinking. The instructions weren't super detailed but were good enough. It's very simple to put together. The cord is nice and long which is great. The light on the inside makes it easy for the cats to drink at night and it makes it even easier to see the water level. I was also very surprised with how quiet it is. I thought you would at least be able to hear the water trickling down but you can't even hear that. Overall I am very satisfied with this product so far. The discount of buying additional filters made it even better.
The seller agreed to replace the pump and I received it two weeks after contacting them. That level of customer service is worth 5 stars, but my overall 4-star rating is due to the faulty pump.
When the pump is working, this fountain works well. It's quiet and easier to clean than our previous fountain which was all plastic and developed hard water spots that were difficult to remove. I also like the blue light feature of this fountain. I recommend purchasing an extra pump to keep on hand just in case.
It came in a few weeks, the description is accurate, everything is as declared
I have to admit I was very skeptical of this fountain because the base that holds the water is plastic and I'm very wary of plastic anything for my cat. I usually buy only stainless steel or ceramic, but because this is that easy to clean, I'm not worried about it being plastic. It's easy to put together, easy to refill, easy to clean, and very quiet. My only complaint is the blue LED light. I live in a small house and it's too bright for me.
I got it in like two weeks, the set up was super easy. Happy with a purchase, thanks!